Shipping policy

Where we deliver
Promo Splash is an online store and we deliver nationwide across South Africa. We don't currently ship outside South Africa.

Delivery cost
Standard courier delivery is a flat R110 per order, with a tracking number provided. The final delivery cost is shown at checkout before you pay.

Delivery times
Unbranded orders: about 3–7 business days from payment confirmation.
Branded or custom orders: production starts once you've approved your artwork proof and payment has been received. We'll confirm your expected delivery date with your proof, as lead times depend on the product, branding method and quantity.

Business days are Monday to Friday, excluding South African public holidays. Orders paid by bank deposit are processed once the payment reflects in our account.

Tracking
Once your order is dispatched, you'll receive a shipping confirmation email with your tracking link.

Delays, damage or missing items
Courier timeframes are estimates and can be affected by peak seasons, weather or other events outside our control. Please check your parcel when it arrives and contact us immediately at amy@promosplash.co.za or 082 711 5721 if anything is damaged, missing or incorrect.

Large or corporate orders
For bulk or corporate gifting orders, delivery costs and timeframes are included in your quote. Please contact us for a quote.