Terms of Use • These Terms apply when you, as a customer, buy any product or service from Barron and constitute a valid and binding agreement between you and Promo Splash. • By purchasing any of our Products or Services, you agree to comply with these Terms without modification. The effect of this clause is that by using the Website or purchasing goods or services from us it will be presumed that you have read and understood these Terms and that you agree to comply with them. • Please read these terms carefully and ensure you understand them. Some of these provisions have the effect of limiting your rights in alw and conferring obligations on you by virtue of your agreement to these terms Personal information • During the interaction between you and Promo Splash, we may collect and process your personal information (as defined in the Protection of Personal Information Act, 2013). In certain circumstances, your submission of your personal information may be necessary for you to purchase goods, use our services, or access our website. Further information with regards to what we do and how we protect your personal information can be found in our Privacy Policy. Products and Services • We have made every effort to ensure that the information on our Products displayed at our facility, in our promotional material, on our website, or any other form of communication to you, is accurate. • While we use our best endeavours to ensure that the image representing the Product, the features, descriptions and specifications pertaining to the Product are correct, the actual product may be subject to variations in appearance as the packaging may differ over time, or colour representation in marketing material may depend on the medium on which the image is displayed. • In the event that we identify an inadvertent and obvious error in the Product description, price, or image, we will not be obliged to provide the affected Product to you. We will correct and notify you of any errors as soon as reasonably practical. • You are responsible to ensure that the Product received by you is the correct Product as selected or ordered. If you have received the incorrect product, you must notify us within 10 business days of you receiving the product to allow us to correct the error. • If you are not satisfied with the Product that you purchased, you may return it to us, subject to the returns and refund provisions in these Terms. Special orders • Special orders will require (100%) full payment prior to being processed. • We reserve the right to apply a cancellation fee of up to 15% of the value of merchandise not branded, however for branded merchandise zero refund will be applicable. Website purchases • If another person has used your account to purchase any Product without your consent, you must notify us within 24 hours. • You will be required to enter your user ID and password each time you visit our online ordering site. • By submitting an order online, you: (1) confirm that you are over the age of 18 and have the legal capacity to enter into a transaction with us; (2) confirm that, in order to fulfil your order, we will share your Personal Information with third parties such as your bank and our contracted courier service, only to the extent necessary; and (3) agree to us investigating any order and confirming any information provided by you in order to prevent fraud. • Your contract of sale with us is only complete once we have accepted and dispatched your order. You will receive a notification from us once your order has been processed and accepted. Delivery • A delivery fee may be charged for each delivery order placed by you. • We make use of a third-party courier to deliver any Products and, as such, the delivery process is not entirely within our control. Delivery dates are estimates only, and as we process your order, we will inform you if any products or services on your order turn out to be unavailable or delayed for any reason. • It is your responsibility to ensure that the personal information provided by you, including the delivery address, is correct. We are not responsible for deliveries to an incorrect address. • On delivery of the order to the specified delivery address, you will receive the courier company’s waybill. For verification purposes, the person accepting delivery at the delivery address will be required to produce a form of identification. Any person other than yourself who receives the Products at the delivery address is presumed to be authorised to accept delivery on your behalf. • We will require you or your authorised representative to sign and print your or their name on a duplicate copy of the courier waybill, to confirm receipt. • Should no one be in attendance at the delivery address specified by you at the time of delivery, the driver will return the Products to our facility. • The courier company will attempt to contact you to make new arrangements for delivery. Promo Splash reserves the right to charge an additional delivery fee should it be required under these circumstances. • You need to inform us about any Product missing or damaged within 24 hours • Promo Splash has outsourced all deliveries and accordingly, cannot, to the extent permitted by law, be liable for any damage suffered or loss incurred by reason of any acts or omissions of the courier. Collection • Local Orders - You may place an order online and We will arrange delivery within 2-3 working days • VIP Orders - You may place an order online and collect it within 2-3 working days • Africa Orders - You may place an order online and collect it within 2-3 working days, it is the customer's responsibility to claim Value Added Taxes (VAT) at the respective borders. • If you have not collected your order within three weeks after receiving the first notification, we reserve the right to cancel your order and refund you with the purchase price less the applicable storage fees. If your order is a customised or special order, we reserve the right to retain the full purchase price. • Products may only be picked up upon presentation of a valid proof of identity and the order number. Please ensure that the person you have named to pick up the order presents one of the following forms of identification: • South African ID; or • South African driver's licence; or • Passport • When collecting all orders must be collected in full. Partial collections will not be allowed. • It is your responsibility to ensure that your vehicle is fully equipped and has the capacity to accommodate the collection of your order in full • We reserve the right to refuse to load any Product on your vehicle at collection if we consider there to be a safety risk. Returns and refunds • We want you to be happy with your purchase. We will refund or exchange most goods if you return them within 10 working days of purchase after the purchase, provided: it is in its original packaging and condition, including all attachments, accessories and documentation; it is unused. • Returns and exchange requests for items purchased more than 14 days might incur collection, delivery and processing fees. However, goods that show a manufacturing defect within the first 6 months of purchase will be repaired, replaced or credit to your account, subject to the below terms. The following Products cannot be returned: • items that have been customised according to your specifications; • items that are clearly personalised, altered or branded; • items damaged by lightning or any other act of nature; • items not used in terms of the Product’s user manual; and • discontinued, sale and clearance items. • We reserve the right to charge you a restocking fee in the event that the packaging has been damaged. • You will be responsible to pay for the cost of returning the products. • In the unlikely event that the Product you purchase is defective, you may return the product within six months of the date of purchase. • If you return a defective product that meets these requirements, we will gladly replace, refund or repair the Product of your choice. • We reserve the right to send Products for technical evaluation prior to replacing, refunding or repairing such Products and to provide you with feedback within 10 days of receipt of the returned goods and to act accordingly. Repairs and Warranties • If you have purchased a product that is defective within its warranty period, please notify us as soon as reasonably possible after you become aware of the defect. Please take proper note of any terms or instructions that accompany your goods. • After the 6 months' statutory warranty has expired, some products have an extended warranty. These warranties are usually stated in the product brochure and may be subject to the manufacturer's specific terms and conditions.