FAQs

Ordering

Do I need a minimum order quantity?
Minimums vary by product and branding method. Get in touch with what you have in mind and we'll let you know what's possible.

Can I order online, or do I need to request a quote?
Both — smaller and standard orders can be placed directly through our shop. For bulk, corporate or fully custom branding, request a quote and our team will put together pricing for you.

Branding & artwork

What file format do you need for my logo?
A vector file (AI, EPS or a high-resolution PDF) gives the best branding result. If you only have a lower-resolution logo, let us know and we'll advise.

Will I see what my order looks like before it's made?
Yes. We send a digital proof for approval before any branding goes into production.

Timelines

How long will my order take?
Turnaround depends on the product, quantity and branding method. We'll confirm an estimated timeline as part of your quote.

Payment & delivery

What payment methods do you accept?
We accept Visa, Mastercard, American Express, Diners Club, Discover and PayPal.

Do you deliver nationwide?
Yes, we ship anywhere in South Africa.

What's your return policy?
See our full Return Policy for details.

Still have a question? Contact us and we'll help you out.